I’ve been writing and editing support content for 3 years. In my tenure at Lyft, I ran a content program that reduced yearly support costs by $775K - $1.2M, improved the accessibility help experience, and worked extensively to optimize how we used our content management system.

I’m passionate about building data-driven, holistic strategies that are accessible for all users. I strongly believe that successful content relies on a cohesive understanding of the user experience from start to finish.